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Privacy Policy

Effective Date

07/01/2025

1. Introduction

This Privacy Policy explains how Warden Hardware (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information (“Personal Data”) associated with the use of our products, services, and customer portal powered by WHMCS (“Services”). By accessing or using our Services, you (“Customer,” “you,” or “your”) acknowledge that you have read and understood this policy and agree to be bound by its terms. If you do not agree, please discontinue using our Services.

2. Information We Collect

WHMCS generally collects the following types of data:

Account Information: Full name, company name (if applicable), mailing address, email address, phone number, and WHMCS username/password.
Billing Information: Billing address, payment method (such as credit or debit card details or PayPal information). Payment data may be processed by third-party payment processors and stored in tokenized or encrypted form.
Order & Usage Data: Records of products or services purchased, subscription details, invoices, transaction histories, and support ticket content.
Technical Information: IP addresses, browser user agent strings, time stamps, and log files generated by your interactions with our Services.
Communication Records: Correspondence via email, support ticket messages, and any information you voluntarily provide through forms or surveys.

3. Purpose of Data Collection

We collect and use your Personal Data for the following purposes:

Account Management: To set up and manage your WHMCS account, authenticate access, and communicate about your account and Services.
Service Provision: To process orders, deliver hardware or services, manage subscriptions, and fulfill contractual obligations.
Billing and Payment: To invoice customers, process payments through third-party processors, and maintain financial records.
Customer Support: To respond to inquiries, troubleshoot issues, and provide technical support.
Internal Analysis: To monitor and improve our Services, analyze usage patterns, and develop new products or features.

4. Customer Responsibility and Liability

Accuracy of Information: You are responsible for ensuring that all Personal Data you provide is accurate, complete, and up to date. You are liable for any consequences arising from providing incorrect or incomplete information.
Account Security: You are solely responsible for maintaining the confidentiality of your account credentials (including WHMCS usernames and passwords) and all activities that occur under your account. The Company disclaims any liability for unauthorized access or use resulting from your failure to safeguard your credentials.
Indemnification: You agree to indemnify and hold harmless the Company, its directors, officers, employees, and agents from any claims, damages, or losses related to your failure to protect your account information or to comply with applicable laws regarding Personal Data.

5. Company Disclaimer and Limitation of Liability

To the fullest extent permitted by U.S. and West Virginia law:

No Warranty: The Services are provided “as is.” We make no warranties regarding the security of Personal Data or the continuity of WHMCS systems beyond our reasonable control.
No Liability for Data Breaches: The Company disclaims all liability for direct, indirect, incidental, consequential, or special damages (including data breach damages) arising from or relating to the storage, processing, or transmission of Personal Data via WHMCS, except where such limitation is prohibited by law.
Third-Party Processors: We are not responsible for the acts or omissions of third-party payment processors or hosting providers. Your payment information may be subject to their privacy and security policies.

6. How We Protect Data

We implement reasonable technical and organizational measures—such as encryption, access control, and secure data backups—to protect Personal Data. However, no method of transmission or storage is entirely secure. By using our Services, you acknowledge and agree that you assume all risks associated with transmitting data over the internet and understand that the Company does not guarantee absolute security.

7. Data Retention

We retain Personal Data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When Personal Data is no longer needed, we will securely dispose of or anonymize it.

8. Rights Under U.S. and West Virginia Law

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your Personal Data. To exercise these rights, contact us using the information in Section 10. We will make reasonable efforts to comply with your requests as required by law. Note that certain information may be retained for legal or accounting purposes.

9. Cookies and Tracking Technologies

Our Services may use cookies and similar technologies to enhance your experience (e.g., remember session state, personalize content) and analyze traffic patterns. By using our Services, you consent to our use of these technologies. You can adjust browser settings to decline cookies; however, this may affect functionality.

10. Transfers of Data and International Users

Our Services are operated in the United States. If you access our Services from outside the U.S., please be aware that your data may be transferred to and processed in the U.S. By using the Services, you consent to this transfer.

11. Changes to This Privacy Policy

We may modify this Privacy Policy at any time. The updated version will be posted on our website with a new effective date. Continued use of the Services after such changes indicates acceptance of the revised policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at:

Warden Hardware
contact@wardenhardware.net

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